Centre for Good Governance (CGG) recruitment 2015 – 01 Vacancy – Help Desk Associate – B.A/ B.Com/ B.Sc

Centre for Good Governance (CGG) has issued a recruitment notification for the recruitment of Help Desk Associate through recruitment notification. Candidates who have completed B.A/ B.Com/ B.Sc can apply for the new recruitment notification from Centre for Good Governance (CGG).

Eligible candidates need not to apply online for this Help Desk Associate. Walk in Interview will be held on 18/04/2015 at 10.00 A.M. Find more information about the vacancy like Age limit, Selection Process, Qualification, Application fee, How to apply etc can be found below

Company Name                Centre for Good Governance (CGG)
Vacancy Name                  Help Desk Associate
Educational Qualification B.A/ B.Com/ B.Sc
Total No of Vacancy            01
Salary                                                 NA
Job Location                                            Hyderabad
Walk in  date to Apply for this job 18/04/2015
Walk in Address for the Job Vacancy  CGG Office Survey No. 91, Near Outer Ring Road Chowrasta, Gachibowli, Hyderabad 500 032

Detail of Centre for Good Governance (CGG) Help Desk Associate Recruitment:

  1. Position : Help Desk Associate
  2. Job Chart : Help Desk Associate extends help-desk support for various online IT Apps such as on-line Recruitment Processing System (ORPS), State Reorganisation, National Scholarships Portal, ePASS (Student Scholarships), Bill Monitoring System (BMS), Human Resource Management Systems (HRMS), RTI Online Certification etc.
  3. The primary activities include the following: Acquires the knowledge of various Apps like ORPS, State Reorganisation, ePASS (Student Scholarships), BMS, HRMS, RTI etc. from the respective teams as and when necessary to answer the calls and mails. Attend Tele phone calls and give appropriate response to the applicants. Attend Help desk E-mails and give required response to the applicants. Attend complaint/query box in respective IT System on-line applications Check invalid addresses, wrong reporting of gender, finding duplicates in applicants data in ORPS and finding a single candidate applying for various notifications. Make phone calls and alert important issues to identified users/applicants, as and when necessary. Attend data entry work for IT Systems in on-line applications or spreadsheets and word documents Working Days: 6 day week; Working Hours: 8 hours a day between 8 am to 9 pm On critical days such as (i) the last day and a day prior to any online application submission and (ii) the day and two days prior to any Exam, Help Desk Associate shall be available during late hours in the campus to extend telephonic support and email support to the applicants in submitting online applications/downloading hall tickets. Update Frequently Asked Questions (FAQs) database from time to time with the experience gained in handling the various IT Apps. Any other duties as assigned by the Senior Manager/Project Manager from time to time.
  4. Qualification Criteria : Must have passed B.A/B.Com/B.Sc or equivalent exam with atleast60% marks. Must be able communicate in English, Hindi and Telugu.Knowing other Indian languages would be an added advantage. Must be able work on computer and must have thorough knowledge in Microsoft Word and Excel and Internet browsing. Previous Experience or working as HDA would be an added advantage

Selection Procedure for Centre for Good Governance (CGG) – Help Desk Associate Post:

  1. Written Test on 18/04/2015.
  2. Shortlisted candidates will undertake face to face interview.
  3. Dates are yet to be announced for the final selection

Walkin Procedure for Help Desk Associate vacancy in Centre for Good Governance (CGG):

Interested candidates are requested to attend Walk-in Interviews (along with all credentials) on 18th April 2015 at 11.00 AM in CGG Office Survey No. 91, Near Outer Ring Road Chowrasta, Gachibowli, Hyderabad 500 032. In case of any difficulty in locating the institute please call 040 2312 0009.

Important dates to remember :

Walk in date for this job : 18/04/2015

VENUE : CGG Office Survey No. 91, Near Outer Ring Road Chowrasta, Gachibowli, Hyderabad 500 032

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