SBI General Insurance Recruitment  2015 – 01 Vacancy – Team Leader – Graduate

SBI General Insurance has issued a recruitment notification for the recruitment of Team Leader through recruitment notification. Candidates who have completed Graduate can apply for the new recruitment  notification from SBI General Insurance

Eligible candidates can apply online for the Job Team Leader on or before 25/09/2015. Find More information about the vacancy like Age limit, Selection Process, Qualification, Application fee, How to apply etc can be found below.

Company Name : SBI General Insurance
Vacancy Name :Team Leader
Educational Qualification : Any Graduate
Total No Of Vacancy : 01 Posts
Salary : NA
Job Location :Across India
Last Date To Apply For This Job : 25/09/2015
Address For The Job Vacancy : SBI General Insurance, Across India


Detail Of SBI General Insurance Team Leader Recruitment:

Role Description

This position is responsible for supporting, developing and supervising the contact center service operations environment in the DR site

This position will collaborate and work closely with all supporting functional teams including marketing, claims, sales operations, product management, product marketing, support, finance and IT to ensure a world class service experience for existing customers.

This position will be responsible for meeting DR SLAs defined for inbound process working towards improvements in line with the organization strategy going forward.

Key Responsibilities
Strategic Skill sets:

  • Local resident of Vadodara preferred to ensure set up and functioning of the DR Site.
  • Ability to develop relationships within the supporting business units to help resolve issues related to team members (e.g., Human Resources, Quality, Claims, Sales, Branch Operations etc.)
  • Ability to effectively use business standard oral and written communication skills on a daily basis.
  • Experience in day-to-day functional supervision of the contact center service unit, including input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies.
  • Able to work well under pressure
  • Exhibit professional demeanour, strong written and oral communication skills, including presentation skills.
  • Good planning, organizing and problem-solving skills
Functional/ Operational
  • Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.
  • Consistently monitor team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution.
  • Demonstrate skills at analyzing trends and assist in creating action plans that determine a solution.
  • Able to work a flexible schedule
  • Experience with providing and receiving coaching and feedback
  • Able to multi-task
  • Must have proficiency with various software applications programs including e-mail messaging applications & Microsoft Office Environment.
  • Compiling & Analyzing reports on team’s performance regularly
  • Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members.
  • Able to encourage, motivate and provide recognition

Job Requirements/ Specifications
Required Qualifications  Graduate from any Discipline
Required Experience  1 to 2 years of supervisory experience in contact center inbound voice process.


Selection Procedure For SBI General Insurance – Team Leader Post:

  1. Candidates can apply on or before 25/09/2015
  2. No Detailed information about the selection process is mentioned in the recruitment notification


How To Apply For Team Leader Vacancy in SBI General Insurance:

Interested candidates may apply online on or before 25/09/2015

Important Dates To Remember:

Last Date to Apply for this job 25/09/2015

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