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Wish to Join Personal Banker Customer Service ? Apply Now at Ratnakar Bank Limited (RBL Bank)

Ratnakar Bank Limited (RBL Bank)  has issued a recruitment notification for the recruitment of Personal Banker Customer Service – Product through recruitment notification –  Ratnakar Bank Limited (RBL Bank)  Recruitment 2016 –  Candidates who have completed Graduate/Post Graduate can apply for the new recruitment notification from  Ratnakar Bank Limited (RBL Bank)

Eligible candidates can apply online for the Personal Banker Customer Service – Product  Job on or before 22/06/2016. Find more information about the vacancy like Age limit, Selection Process, Qualification, Application fee, How to apply etc can be found below.


Company Name
 :   Ratnakar Bank Limited (RBL Bank)
Vacancy Name : Personal Banker Customer Service
Educational Qualification : Any Graduate
Total No of Vacancy :  02 Post
Salary :  NA
Job Location : Shirdi
Last Date to Apply for this job : 22/06/2016
Address for the Job Vacancy : Ratnakar Bank Limited (RBL Bank)  , Shirdi.

Detail of Post:
KEY RESPONSIBILITIES
  1. Manage deliverables held at branches e.g.
    • Debit Cards
    • Cheque Books
    • Returned Welcome Kits
    • Returned cheques to be collected by customers
  2. Reconciliation of deliverables as per the laid down process
  3. Migrate customers to Internet Banking wherever applicable
  4. Present a professional and organized approach in interaction with customers; provide complete and correct information to customers in the first instance.
  5. Be up-to-date with knowledge on products & services, KYC/AML requirements, escalation matrix &TATs to be able to service/guide customers efficiently with required details
  6. Adherence to:
    • Customer service etiquettes
    • Dress code
    • Regulatory guidelines on customer service as provided from time to time
    • Availability at the Welcome Desk 15 minutes before start of customer hours
    • Clean desk policy
    • Hygiene and ambience standards at the branch
  7. Highlight trends in customer complaints and issues to BCSM/RSDM, in case there are any such trends observed at the Welcome Desk – e.g. incorrect details being provided, non-receipt of statements, erroneous entries and charges, non or inadequate communication provided to customer, non-adherence to commitments
  8. Ensure all stationery and brochure dispensers are well stacked at the beginning of the day and during the customer hours.
  9. Ensure nil pendency of customer requests and complaints accepted at the Welcome Desk
  10. Active usage of R Connect for recording customer engagements
  11. Manage outward dispatch to NOC & other back offices and inward dispatches to the branch. Ensure timely dispatch and distribution to the concerned
  12. Cross sell CA, SA, TD, SIP to customers approaching the Welcome Desk
QUALIFICATIONS REQUIREMENT
  1. Any Graduate/ Post Graduate with a minimum aggregate of 50% in the qualifying exam
EXPERIENCE REQUIREMENT
  1. 2-4 years
Selection Procedure:
  1. candidates can apply on or before 22/06/2016
  2. No detailed information about the selection procedure is mentioned in the recruitment notification.

 

How to apply ?

Candidates should Apply Online. Last date of submission 22/06/2016.

Important dates to remember :

Last Date to Apply for this job 22/06/2016

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